Refund Policy

Every new Qunobiz account includes a 15-day free trial, and no payment is collected during this period. You can decide whether to continue before the trial ends, so no refund is applicable to the trial itself.

Qunobiz's paid plan is billed monthly. Once a billing period has started, that period's payment is generally non-refundable — this includes situations where you simply change your mind, use the Service less than expected, or close your business partway through the month. If you cancel, you will continue to have access until the end of the period you have already paid for.

We will consider a refund in the following situations:

• Extended outage. The Service was completely inaccessible for 72 or more continuous hours due to a fault on our side.
• Duplicate charge. You were billed more than once for the same billing period by mistake.
• Unauthorised charge. A charge was made on your account without your authorisation, reported to us within 7 days of the transaction.

• Change of mind after a billing period has started.
• Low or no usage of the Service during a paid period.
• Dissatisfaction with features that were reasonably described before purchase.
• Business closure or change of plans on your end.

Email support@qunobiz.com with the subject line "Refund Request — Qunobiz", along with your registered mobile number and the transaction details. We typically respond within 3 business days.

Approved refunds are processed back to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to reflect in your account.

For any billing questions before requesting a refund, reach us at support@qunobiz.com.

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